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DDB Remedy is a creative agency that focuses
on health communication.
We live and breathe what we do, working closely with our clients to understand their brands and what to say about them.
We think, play and work hard to make sure our campaigns stand out, and we care deeply about the end users of the brands too.
Our aim is to help everyone lead greater lives.
“It is insight into human nature that is the key
to the communicator’s skill.”
We mix science and creativity to make great campaigns.
Sometimes you’ll find us making TV ads to drive people to consult their HCP, sometimes we’re writing detail aids to extol the benefits of chemotherapy, sometimes we’re educating doctors and patients alike on rare diseases, sometimes we’re creating content to help doctors encourage adherence.
And when we’re not at our desks, we might be chatting to teenagers living with HIV, learning about opioid dependency from addiction specialists, liaising with doctors on blood glucose management…the list goes on.
We keep it simple – doing Great Stuff is what drives us.
Great creative stuff that demonstrates the talent at DDB Remedy,
and celebrates the positive responses we get from
clients, HCPs and patients.
If you’d like to know more, and find out what
Great Stuff feels like, why not drop us an email?
You can also view our current
career opportunities here.
Welcome to our home. Come and say hello.
Getting here from where you are will take you:
Our ideal candidate is someone who isn’t afraid of science and has a creative side.
If you would love to communicate science in a creative way, or would love to add a sprinkling of science to your creative work, get in touch.
Anyone who wants to be part of doing something that helps improve people's lives
Anyone who wants to work in a talented team with great people
Anyone who knows and understands the value of great communication and campaigns
Anyone who has passion for communicating about new, potentially life changing remedies
Anyone who loves to work creatively and isn’t afraid to take on a 'sciency' brief – we’ve got people to help with that!
We like to keep busy.
Have a read about everything we’ve been getting up to at DDB Remedy.
At the start of this year’s Breast Cancer Awareness Month, we took part in the world’s biggest coffee morning to raise money for Macmillan. Last week, the Remedy team headed to Paddington Station to collect donations for CRUK’s Stand Up To Cancer. Here are some photos from the day!
So far the campaign has raised over £25million. Well done to all volunteers and donators!
From the outside there’s nothing remarkable about 12 Bishops Bridge Road – the place we call home. But come through the revolving doors and it’s a different matter.
Testament to this is that when Campaign, the publication of marketing, advertising and media news, celebrated its 50th birthday this year, they looked to nominate an ‘Agency of the Semi-Century’. They chose, not an agency, but a building; our building. Or to be more precise, they chose the residents of Bishops Bridge Road over the last 50 years.
It was here that agencies that were top of the tree in their day were spawned; from BMP to adam&eveDDB, and the place where ground-breaking ideas were born; from the Smash Martians to the John Lewis Christmas ads.
Hard acts to follow? For sure. But for all of us at DDB Remedy, coming to work knowing what has gone before, inspires us to do great stuff every day.
With so many codes to adhere to in healthcare, why did we – voluntarily – sign up to yet another?
It started with a survey. Specially commissioned research of 3,500 people working in the UK advertising and marketing industry found that 26% of those in our sector have been sexually harassed (34% of female and 9% of male respondents), with 2 out of 5 people having either experienced and/or witnessed it.
The ‘timeTo’ code, a unique collaboration between the Advertising Association, NABS and WACL, backed by ISBA and the IPA, was developed in response to these alarming stats.
Its mission is simple; to ensure no one should have to experience sexual harassment; anytime or anywhere.
At DDB Remedy, the ‘Four Freedoms’ are such an important part of our culture we’ve dedicated a wall to them. At the heart of this is ‘Freedom to Be’ which embraces the right of every member of our team to be treated with dignity; any form of sexual harassment would strike at the core of that promise.
So, when we heard about ‘timeTo’ code this summer, it was something we were eager to sign up to. Not because sexual harassment is a concern at DDBRemedy – but because we want to make sure it never is.
Take the time to visit timeTo.org.uk for more information.
October is Breast Cancer Awareness Month – a cause very close to our hearts.
This year, we started a few days early by joining the world’s biggest coffee morning in aid of Macmillan Cancer Support.
Last year, Macmillan’s coffee mornings raised over £27million – let’s see if 2018 can be the biggest yet, one (not necessarily homemade) cake at a time.
Keep your eyes peeled throughout the month for more #BCAM activities at Remedy!
We were absolutely thrilled to win double at the PM Digital Awards last week!
Our Hepatitis C disease awareness film won GOLD in Film Craft, and our educational Earfold® Hologram won GOLD in Innovation Creativity.
NABS is the employee support organisation for the advertising and media industry. Our managing partner Hazel recently mentored at a NABS speed mentoring evening, and we asked her to describe the experience. Here’s what she had to say.
I don’t normally venture too far on Monday evenings, and certainly not to an old clubbing haunt, but taking part as a mentor in the NABS speed mentoring evening, in the old Turnmills building was definitely worth the excursion. The sticky floors and smoky air had been replaced with beautifully clean and styled agency offices, however the crowd was just as alive and full of energy as they used to be.
The turnout was overwhelming, over a hundred mentees and at least 20 mentors. Nerves kicked in; what on earth will these bright and talented people ask me, what on earth can I tell them? Do I have any good advice to give these people? Why am I here!?
Well, the last questions answered itself. I was asked to participate as a mentor because of my years of working in advertising and also because I can answer what it is like being a woman in the industry, as well as how you raise a child while keeping down a full-time job. (There is no one answer to the last question – but at least I could share my experience of juggling work, tantrums and school-drop offs.)
The questions posed were varied, and discussions thoroughly captivating. A few examples of some of the questions asked included:
Should I leave my job?
Do I need to go and do something more fulfilling like charity work?
How can I juggle a career and kids?
What would you do if you had lost respect for the management team? Wait till they leave, or just go?
What challenges were there for a female, who is also a mum, trying to work in this industry, and how do you overcome them?
How do you deal with the amount of work, prioritise effectively and still sleep at night?
Speaking to the other mentors before we got started, we did our own mini speed mentoring, swapping life hacks that help us get by. We all need support and advice, no matter who we are.
We are told to be more resilient, mental health issues are on the rise, time is definitely not on our side and a work/life balance is seen as some form of utopia. Yet, some of the brightest, most talented people in this country still want to join. They fight to get a job in the industry. And fight to do a great job once they are in. We need to nurture them and ensure we give them the support they need to do the very best they can. Based on the talent in the room, the future of the industry is definitely bright.
Thank you NABS for all you do to support us.
Our thoughts on the latest healthcare and creative industry updates.
Interested in what we have to say?
Why not get in touch to chat about it.
This is Henrietta Lacks. She is immortal and changed the face of modern medicine after her death in 1951.
The cause of her death was cervical cancer, which spread and riddled her body with tumours. When she was originally treated at the John Hopkins Hospital (one of the only hospitals that treated black patients in Baltimore, where the family lived), neither Henrietta nor her family knew that a sample of her tumour had been taken and given to Dr George Gey.
Gey had been trying to grow human cells for years without success, but Henrietta’s cells were different. They continued to grow in their Petri dishes and within 24 hours, there would be a new generation of cells. When Gey discovered this, he sent Henrietta’s cells around the world for medical research.
HeLa cells, as they’re known in biomedical science, are the original immortal cell line. We don’t exactly know the cause of their incredible resilience, but there are several factors.
The first is the human papillomavirus (HPV) virus. Henrietta’s cells were infected with the virus, which we now know can cause cervical cancer, and the genetic information from the virus is merged with hers. Some samples of HeLa cells contain 80 chromosomes, instead of the usual 46.
Another factor is an enzyme called telomerase. In normal cells, there is a limit to the number of times a cell can replicate itself before stopping and eventually dying. This limit is dictated by telomeres, repetitive strands of DNA that protect the ends of chromosomes, much like plastic on the end of a shoelace. Telomeres are chipped away every time a cell replicates and when they’re too short, the cell stops replicating.
HeLa cells make an enzyme called telomerase, which repairs telomeres. This means that a cancerous cell will never stop itself from replicating.
Nearly 70 years after Henrietta’s death, her cells have been vital in numerous medical breakthroughs, including:
The polio vaccine
In vitro fertilisation
Mapping the human genome
Henrietta was married and a mother of five children. They didn’t find out about their mother’s contribution to science for 25 years, and ethical debates have raged ever since. In 2013, her entire genome was published online and her family fought to have it removed. After all, these are their genes too, and these cells are the last thing they have of their mother’s.
It’s also important to bear in mind that in the racially segregated world of 1950s America, it wasn’t illegal to use samples without consent. But when you consider the billions of dollars earned (none of which has been received by her family), the academic careers and the progress built from her death, one question remains. Was it right?
The recipe for Great Stuff
We have a simple mantra. To do ‘Great Stuff’. It kind of sums up what we’re all about. We don’t make a song and dance about it, but we really want everything we do to be great – whether that’s the big idea, the client relationship or the humblest of timing plans. When you make everything as good as it can be – great is what happens.
What are the ingredients?
1. It’s about great people
We bring together a diverse mix of top talent. Then we endeavour to create an environment where that talent can flourish – always striving to make the best people, better.
2. It’s about great partnerships
We work best when we collaborate. So, we prize lasting relationships with clients where we work together to find the right solutions. And when it’s called for, we are always open to joining forces with other experts to deliver beyond expectations.
3. It’s about great products
We start by thinking – really thinking – about our clients’ challenges. Then we push for the best creative solution, honing as we go, to maximise the brand’s potential.
In short, Great Stuff means working with our client partners to make brilliant work that works.
In the final week of March, passers-by in Central London noticed a strange and unsettling sight: 84 men, faces covered, standing silently on the rooftops of office towers as if they were about to leap to their deaths. In the same week, DDB-ers were met with the same grim sight near the usually welcoming café.
These spectral apparitions were in fact life-size sculptures – each one a poignant reminder of the 84 lives lost each week to suicide.
We take the wellbeing of our DDB-ers very seriously. Indeed, health and communication are the life force of everything we do here. So we were proud to stand by our sister company adamandeveDDB with the launch of Project 84, their second campaign for CALM (The Campaign Against Living Miserably), a charity dedicated to preventing male suicide.
Mental illness and suicide among both genders is associated with significant stigma and underfunding of healthcare and support resources for those directly affected and their families. Suicide is the single biggest killer of men under the age of 45 in the UK – not road traffic accidents, cancer or smoking-related illnesses. CALM says that three of every four suicide victims are men.
“As a society we have to move past embarrassment and awkwardness, we have to face this awful issue, discuss it and actively work to stop it.”
Not easy to read, much less think about. But underpinning the campaign was hope. The hope that by telling the stories of each life lost, each of us can better understand the complexities of depression and suicide, and be part of the movement for change.
adamandeveDDB collaborated with the internationally–renowned artists Mark Jenkins and Sandra Fernandez to create 84 individual figures that were installed on top of ITV’s Southbank buildings for the week. Each individual story was hosted on the Project 84 website. Project 84 also launched an online petition drive to persuade Britain’s government to take action to improve suicide prevention and bereavement support. The sculptures were out on Monday morning. By the afternoon, the petition had more than 80,000 signatures.
Difficult subjects challenge us. Scare us. Change us. But change doesn’t happen unless we say something and take a stand. The Project 84 campaign did what it was meant to. It got the conversation started. Got people thinking and talking about precious lives lost and how we can support those who need it. Change is coming. And we are so proud to be a part of it.
For information and/or support, visit CALM.
All were believed to have had a neurological condition which alters the electrical activity of the brain – a condition better known as epilepsy.1
So, what exactly is epilepsy?
Perhaps the best way to answer this to explain what it isn’t.
Epilepsy isn’t, for instance, a sign of demonic or spiritual possession, as was once believed. In fact, the Greek origin of the term “epilēpsia” translates as “To lay hold of, seize upon, attack”.2
Epilepsy also isn’t just one condition.
It is, in fact, comprised of over 40 different conditions3 – meaning two people with epilepsy can both have conditions characterised by completely separate features.
So, what unites all these different types of epilepsy?
Epilepsy is defined in the medical dictionary as:
To help with our definition, I’ve picked out the words ‘recurrent’ and ‘abnormal electrical activity’.
Let’s take those in reverse order.
‘Abnormal electrical activity’ – otherwise known as ‘seizures’ – refers to large groups of neurons in the brain that fire at the same time.5
In more technical terms, a seizure is produced by neuronal hyperexcitability (neurons firing in large numbers) and hyper-synchronicity (neurons firing in the same direction).5
A thought experiment will help illustrate the concepts of neuronal hyperexcitability and hyper-synchronicity.
Imagine finding yourself at a busy traffic intersection in Mumbai.
In every direction you look, cars, tuk–tuks, and eager passers-by whizz past you in a hurry. Closing your eyes, the sound of motors, horns and the general commotion of a busy crossroads is all that can be heard.
Imagine this is the brain in its normal state and the people in this thought example represent the millions of neurons carrying messages to different areas of the brain.
Now imagine that for every car, tuk–tuk, and passer-by at your traffic junction, we add another – effectively doubling the number of people at our already busy intersection.
Furthermore, imagine everyone at your intersection starts moving in the same direction.
This is what happens inside the brain of someone experiencing a seizure – we have more neurons (hyperexcitability) moving in a synchronised direction (hyper-synchronicity), resulting in abnormal electrical activity in the brain.5
When viewed on an electroencephalogram (EEG), a non-invasive device for measuring the electrical activity of the brain, we see large ‘spikes’ appearing at regular intervals, indicating the event of a seizure.
A central facet of understanding epilepsy is that any area of the brain can be affected. The symptoms exhibited are often a direct reflection of the impaired function of the corresponding brain area.6 Using a form of partial seizure (a seizure only affecting one hemisphere of the brain) as an example, frontal lobe epilepsy results in uncontrollable muscle movements – reflecting the key function of the temporal lobe in controlling motor function.7
Returning to our definition of epilepsy, the term ‘recurrent’ was also highlighted as a key feature of the condition. It is generally agreed that an individual must experience at least two seizures before they are diagnosed as having epilepsy.8
However, unlike frontal lobe seizures, many forms of epilepsy do not manifest themselves in ways that are obvious to the individual themselves, or to an onlooker, making diagnosis very difficult.
Here we face a major challenge.
A good example of these ‘hidden’ forms of epilepsy can be seen in individuals who experience recurrent ‘absence’ seizures.
Absence seizures, a form of ‘generalised’ seizure (a seizure that affects numerous areas of the brain), are a form of epilepsy that results in a brief loss of consciousness. They are characterised by a ‘blank’ look in the individual’s face and a fluttering of their eyelids but, surprisingly, motor control remains unimpaired during the seizure.9,10
An individual experiencing an absence seizure will continue standing or walking during the epileptic episode and may have the appearance of ‘daydreaming’.10 As absence seizures predominantly affect children, many cases are misunderstood as daydreaming in class, or having a lack of focus.
Recognising forms of epilepsy that are not characterised by marked symptomatic traits represents one of many challenges encountered by epilepsy researchers today. Moreover, expanding public awareness of epilepsy, reducing misunderstanding and fear of the condition, is an additional challenge currently faced by patients with epilepsy.
In a 2012 survey conducted in Saudi Arabia, over half of people asked (N= 398) attributed the cause of epilepsy to spiritual possession.11 While this figure sounds shocking, it indicates the need for urgent action in epilepsy education, as many parts of the world still associate the condition with stigma, fear, and superstition.
Appreciating that epilepsy is, in fact, a complex array of conditions resulting from neurological processes of the brain – and therefore open to innovative therapeutic interventions – is a message of understanding and hope we can all take away with us.
1. The Mighty: 9 Famous People You Probably Didn’t Know Had Epilepsy. Available from http://investors.gilead.com/phoenix.zhtml?c=69964&p=irol-earnings. Accessed December 2017.
2. Dictionary: Origin of epilepsy. Available from http://www.dictionary.com/browse/epilepsy. Accessed December 2017.
3. Epilepsy Action: Epilepsy facts, figures and terminology. Available from https://www.epilepsy.org.uk/press/facts. Accessed December 2017.
4. Oxford Dictionaries: epilepsy. Available from https://en.oxforddictionaries.com/definition/epilepsy. Accessed December 2017.
5. Hoppe M, et al. EEG in Epilepsy. In: Lozano, A.M., Gildenberg, P.L., and Tasker, R.R., 2009. Textbook of Stereotactic and Functional Neurosurgery. Berlin: Springer Berlin Heidelberg. pp.2575-2585.
6. Hermann B, Seidenberg M. Epilepsy and Cognition. Epilepsy Curr 2007;7(1):1.
7. Kellinghaus C, Luders HO. Frontal lobe epilepsy. Epileptic Disord 2004;6:223.
8. Epilepsy Society: how epilepsy is diagnosed. Available from: https://www.epilepsysociety.org.uk/how-epilepsy-diagnosed#.WjAuHVVl-Ul. Accessed December 2017.
9. Blumenfeld H. Consciousness and epilepsy: why are patients with absence seizures absent? Prog Brain Res 2005;150:273.
10. Epilepsy foundation: Absence Seizures. Available from: https://www.epilepsy.com/learn/types-seizures/absence-seizures. Accessed December 2017.
11. Obeid T, et al. Possession by ‘Jinn’ as a cause of epilepsy (Saraa): A study from Saudi Arabia. Seizure 2012;21(4):245–249.
It’s 1665 and Newton is home in Lincolnshire away from the Great Plague of London. In a particularly reflective mood, he thinks: What are colours and where do they come from? Is the light without or the light within? Is an object inherently red or is this just how we perceive it?
So, in classic mad, Newton style, he pokes a knife into his eye.
“I tooke a bodkine & put it betwixt my eye & [the] bone as neare to [the] backside of my eye as I could: & pressing my eye [with the] end of it… there appeared severall white darke & coloured circles.”
But this doesn’t tell him much about colours.
So, he takes a prism, puts it in his dark room with a little light creeping in from the outside. The stream of light shatters through the prism to make a rainbow on the wall – what Newton called “a coloured image of the sun.”
This wasn’t anything new. At the time people believed white light was given by God – it was holy. It was actually the prism that was ‘muddying’ the light.
The genius of Newton was to hold up a second prism to the blue light. If the prism was doing the ‘muddying’ then there would be more colour or another rainbow. But there wasn’t. The light stayed blue.
So Newton inferred that the rainbow was coming from the light itself. Light is a physical thing in the physical world.
But not everyone was happy.
The romantic poet John Keats said Newton took all the poetry out of the rainbow.
Another romantic poet, Goethe, also had an experience with colour. One spring, after turning away his gaze from a bed of yellow crocuses, he experienced a flash of violet – and came to conclude that our perception of colour begins in the world but finishes in the mind.
Hundreds of years later, we now know that there is some truth to this.
Scientists understand that colour has an objective reality, but that it’s also a trick of the mind, and all to do with perception.
But how differently do we see things? And what are we missing out on?
Turns out, a lot.
If a dog, human, butterfly, and alien were to look at the rainbow they would each see it VERY differently.
Humans see the rainbow as ROYGBIV (red, orange, yellow, green, blue, violet) while dogs see a blue-green rainbow – half as thick as what we see.
Our eyes contain millions of cones and rods. Rods enable us to see motion and light while cones let us see colour.
Dogs have two cones: green and blue. Humans have three cones: green, blue, and RED.
A difference of just one cone allows us to see a much more magnificent rainbow than a dog.
Butterflies have FIVE cones. So, in addition to seeing two colours we don’t have names for, they can see colours our brains can’t even process.
But the prize for animal with the most cones goes to the little but magnificent mantis shrimp that lives in our planet’s warm coral reefs.
The mantis shrimp has not two, not three, not five but SIXTEEN colour receptive cones.
Imagine the nuclear rainbow a mantis shrimp would see. No other animal we know of can see as many colours.
But can they perceive the beauty of what they’re seeing?
Probably not. These shrimps have tiny brains and as it turns out, are incredibly violent. They move so fast when attacking crabs and octopuses that they boil the water around them. And forget keeping one as a pet – they break aquarium glass.
Mantis shrimp are terrifying, violent, beautiful, amazing creatures. Just like humans.
So, I can see a rainbow – but is it the same rainbow? Well, it depends on who you’re looking at the rainbow with.
We like a challenge. So, we asked our managing partner and all-round strategy guru, Tracey, to summarise 2017 in a couple of words. She chose ‘post-truth’ and ‘truthiness’, and from that extrapolated a trend.
Last year has saw ‘post-truth’ enter the lexicon. The term was so omnipresent that The Oxford English Dictionary declared it word of the year.
Stephen Colbert, a comedian, coined a precursor to the concept: truthiness, which is perhaps closer to what is often implied – that the fact is, in fact, an untruth.
The quality of seeming or being felt to be true, even if not necessarily true.
But ‘Post-truth’ is not really new – at least not in the communications industry.
Economists have historically portrayed humans as consistently rational (homo economicus) but the ‘truth’ is that all behaviour is influenced by who we are and how we feel.
We can trace our questioning of how logic and feeling influence who we are and how we feel to the curious case of Phineas P. Gage (1823–1860). Gage, an American railroad construction foreman, survived a large iron rod being driven through his head, destroying much of his brain’s left frontal lobe. While he was still able to function, his personality and behaviour were fundamentally changed.
So began our quest to understand how our brains are ‘wired’; we know there is a rational and emotional part, but how do these two inter-relate, which part drives and which follows?
Research by Antonio Damasio (Professor of Neuroscience, Psychology and Philosophy at the University of Southern California) into patients who have damage to the limbic part of our brain showed the profound effect this had on the ability to make decisions. Leading him to conclude; “We are not thinking machines that feel, rather we are feeling machines that think.”
What does that mean for brand choice? Les Binet, Head of Effectiveness, adam&eve DDB and Peter Field, Marketing Consultant analysed 996 advertising cases of 700 brands in 83 categories. The findings were surprising. Brands that focused on emotional priming generated a greater return than those which were rationally based – and even more than those that had both rational and emotional elements.
Although all we do must be legal, decent, honest and truthful, we have always recognised that which appeals to emotion and personal belief is more powerful than simple, objective facts.
But in the healthcare space, the scientist within will always want to see the evidence to support beliefs. But which comes first? The emotional desire or permission to believe? And what is the winning combination? Sure, data is important. As important as salt is to a perfect recipe. But data, like salt, should be used in the right combination. Too much and you have an unpalatable saline solution. Get it right and you have the perfect margarita.
So, let’s drink to more emotional communications.
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In both national and industry press, there has been significant media attention around the requirement of organisations to publish statistics on their gender pay disparities. DDB Remedy is not required by the legislation to report our statistics, as we employ less than 250 employees – but as an agency, we welcome this initiative and the conversation it has started.
The government has made reporting gender pay gap a requirement, as it is believed that greater pay transparency increases the likelihood that action will be taken to address the disparity.
Following the reporting deadline of the 5th of April 2018, we have seen a trend of women being under-represented in organisations’ upper quartiles. Reports show that the reasons for this under-representation are many and varied, and include factors such as parenting responsibilities, or lack of promotion opportunities.
An exception to this is that, like the wider advertising and creative industries, we experience challenges in hiring women into the traditionally male-dominated parts of our business – particularly creative and technology roles. There is generally a smaller pool of female talent in these sectors. We don’t think that this needs to remain the case. So, these are areas we are focusing on to develop and hire female talent.
We have established a Diversity and Inclusion team to focus on all equality issues, not just those of gender. We really care about this topic and know it is crucial to our future success. We are also investing more than ever in learning and development, to nurture, grow and retain the great people we have, regardless of their gender.
As an agency, we are proud that we distribute our annual discretionary bonus pool to all eligible employees, not just senior leadership positions. We consider this to be very important in our endeavours to reward all for effort and contribution. We also review all salaries annually and benchmark against industry salary surveys, to proactively ensure equality across all roles.
Hazel, Managing Partner: “I feel very fortunate that throughout my time at DDB I have been very well supported by the organisation, and encouraged to take the next step in my career by those around me, including during my return to work following maternity leave. The ability to work in a flexible manner, and the support shown for my newfound family responsibilities allowed me to continue to work in the agency world.
Whilst the gender pay gap is a necessary discussion, to facilitate change in attitudes in the work, there is also the need to tackle some of the causes for this, and ensure that everyone in our organisation is supported to progress at all levels, from the most junior to the most senior, regardless of gender, age, race.”
Tracey, Managing Partner: “I’m really proud to work at DDB Remedy. I’m surrounded by great people who are committed to doing great stuff. And when it comes to talent, there is no gender divide. Which made it all the more gratifying to find that when we looked at pay, there wasn’t a gap. Considering how many companies have got their work cut out to fix this, it feels good to know I’m at a place where people are judged by what they contribute – not by how many x chromosomes they have.”
We have noticed a bit of confusion around this. The gender pay gap measure is not the same as equal pay. Equal pay is a legal requirement in the UK, and relates to men and women performing the same job but being paid differently; whereas the gender pay gap does not look at individual roles, but at how pay and bonuses are distributed across an entire business.
Welcome to the DDB Remedy Limited (DDB Remedy) privacy notice.
DDB Remedy respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you contact us by email or phone and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how DDB Remedy collects and processes your personal data when you contact us via email, phone or post.
DDB Remedy do not collect any personal data when you use this website.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
DDB Remedy is the controller and responsible for your personal data (collectively referred to as “COMPANY”, “we”, “us” or “our” in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact firstname.lastname@example.org.
Our full details are:
Full name of legal entity: DDB Remedy Limited
Email address: email@example.com
Postal address: 12 Bishop’s Bridge Road, London, W2 6AA, United Kingdom=
Telephone number: +44 (0) 207 258 3979
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This version was last updated on 31st August 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
We do not collect any personal data on our website and do not encourage you to share any personal data with us.
If you decide to contact us via our ‘Talk To Us’ or ‘Come & Meet Us’ web pages, write to us or call us, you do that at your free will.
As a result of your contact with us, we may collect some Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
You may choose to provide us with different kinds of personal data about you which we have grouped together as follows:
You may choose to give us your Identity and Contact Data by corresponding with us by post, phone, email or otherwise.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Purpose|
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(b) Asking you to leave a review or take a survey
(b) Contact detail
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the third parties to help with your enquiry.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
If you wish to exercise any of the rights set out above, please Contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we a***** our legitimate interests against any potential impact on you in respect of specific activities by Contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. All of the information our cookies collect is anonymous.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them below:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
DDB Remedy is committed to ensuring that slavery and human trafficking are not taking place in our business or supply chains.
This statement is made pursuant to Section 54, Part 6 of the Modern Slavery Act 2015. It sets out the steps that we, DDB Europe Limited, DDB UK Investments Limited, DDB UK Limited and DDB Remedy Limited have taken, and are taking, to ensure that slavery and human trafficking do not take place in our supply chains or any part of our business.
We take a no tolerance approach to slavery and human trafficking and are committed to preventing modern slavery in our activities, products and supply chains.
DDB Europe Limited, DDB UK Investments Limited, DDB UK Limited and DDB Remedy Limited are subsidiaries of Omnicom Group Inc. DDB Europe Limited and DDB UK Investments Limited are holding companies for various advertising and communication businesses. DDB UK Limited and DDB Remedy Limited operate various advertising and communication businesses.
As part of our initiative, we are taking steps to identify and mitigate the risks of slavery and human trafficking occurring in our supply chains.
We have identified potential risk areas and have put in place measures to mitigate the risk of slavery and human trafficking occurring in our supply chains, including:
In keeping with our commitment to act fairly and with integrity in our dealings, we have, and have made adjustments, as applicable, to, several existing policies, including a code of conduct, an anti-bribery policy and a whistleblowing policy, to prevent and prohibit any occurrence of slavery or human trafficking in our supply chain.
We will continue to strive to maintain awareness and ensure a high level of understanding by our employees and suppliers of the risks of modern slavery and human trafficking in our business.